All Ways Moving and Storage Ltd

We"ve moved 12 times, mostly moving ourselves, but across Canada was a big move,and we've all heard the horror stories. Our Quotes came in $2489, up to $19,000 from other high pressure movers, with a U-Haul truck being $18,000. We paid a deposit, once the weight was guesstimated, (within 5% ), got a date for pickup, and they showed up on time, were very professional, everything was tagged and inventoried and were loaded in just over 2 hours and off. Everything arrived unscathed except glass on one picture which we packed with something on top that was a bit heavy. We were given a written estimate, and paid a deposit, to pay the rest once they arrived there, which we did directly to the driver with e-transfers. My wife asked if we should take her mother's fine china in the car, but was told, no need, we treat all your belongings like fine china, which we saw as they loaded the truck. Our move came in just under $8,000, with no headaches or hassle. I would highly recommend this company for your short, and long haul moves.

Move size: 2 Bedroom Home Service cost: $7742

I got many quotes and had great customer service from All Ways. I spoke with Steve, and he explained all the details about their network, and their guarantee. We moved from in a downtown Toronto condo, had a stop in Saskatoon, then the rest of the furniture going to Calgary.

The level of customer service was fabulous. They were friendly with the condo security team, they were attentive to detail in the move, they were friendly and thorough at each of the two drop off sites. I would hire and recommend All Ways moving without hesitation.

The documentation was thorough at each stage of the process.

E. Patterson.

Move size: 2 Bedroom Home Service cost: $4000

Lies..lies..lies.  They will tell you anything to get your business..or not reply at all.  Especially beware of Steve Pothier.  I asked specifically if they would sub-contract my move.  I never received a reply, and they did.  I only found out the morning of the move.  I had sold my house, and I could afford to pay for a good mover.  I thought I had hired a large reputable mover with a US name like All-Ways.  I got a small company by the name of Budget Moving instead.  They weighed my load along with two others that were already on board..so I paid for the whole shipment.  And they probably also charged the other two customers. Three-quarters through loading, they told me they were running out of space.  They pointed to my boxes stacked outside and told me to choose which boxes to leave behind.  They had me sign a blank form for payment that they filled in themselves when they got to their destination.  I only arrived one week after the delivery, and it had been agreed that I would send a blank Visa slip to a delivery contact I had arranged and that he would fill in the amount.  They just did it themselves, and I never to this day have received a receipt for my payment.  All-Ways refuses to give me one because they did not actually do the move.  And I've never heard from Budget.  That was nine months ago.! My furniture was scratched beyond repair, my dining-room table has gouges in it.  So do my brand new bookcases.  Actually, not a single piece of furniture arrived without at least one scratch in it. They broke a mirror, fan, and vacuum cleaner, just for starters.  I had paid All-Ways for extra insurance, and I never received a receipt so I don't know who to claim from.  They probably just pocketed the money. Stay away from All-Ways.  I just looked at my "contract" and there is no quote or ID number on it.  I was had royally by the biggest crooks I have ever come across. .

Service cost: $7600

My husband and I just moved from Oshawa, Ontario to Airdrie, Alberta. We researched over 15 moving companies and ended up going with All Ways moving because of the positive online reviews and due to a word of mouth recommendation. The movers that came into our home took less than two days to pack everything up and load the moving truck. They were friendly and respectful of our furniture and personal belongings. Our belongings arrived in Airdrie a day earlier than expected and they took the time to place boxes and furniture back in the correct locations (kitchen boxes in kitchen, beds in each bedroom etc.). They beat us to Alberta so they even took pictures to confirm if they items they placed in each room were in the right location, and if not, they offered to move them to another room or floor if we desired.
I have unpacked every box and all of our items arrived safely with zero broken items.
Thank you All Ways moving for making our moving experience a positive one!

Move size: 4 Bedroom Home Service cost: $8659

We did extensive research on the moving industry before we booked with All Ways Moving. I admit I was still reluctant as you just never know! We are so happy with our experience from start to finish. Steve was able to give an accurate estimate and we felt like we won the jackpot with Simon as our driver. He is an awesome guy! They arrived on time/they were very courteous with our possessions and everything arrived with no damage. What more could you ask for! Top notch company with top notch employees.

Move size: 2 Bedroom Home Service cost: $4000

My move with Allways was a disaster. Don’t believe a word their salesman tells you. I was moving across the country and had heard horror stories about moving companies under-estimating the costs, and then subcontracting to cheaper services. I was assured this wasn’t going to happen, 5 star rating, NS family company, BBB approved, blah blah. The salesman walked by phone with me through my whole house while I described everything, measured everything and counted things. I was given a quote which I signed. I subsequently spoke with the salesman to say that some things hadn’t been packed, and was assured that they’re movers, this is their business, don’t worry, they’ll pack what I missed and we estimated what that would be.

The second you sign the contract you can forget about any service. I booked in advance and had been given a date range for pick up. By a week before this range date started, I was emailing and calling daily to find out when they were going to pick up - no response. Finally TWO DAYS BEFORE I get a call from a cranky sounding sub-contractor who is apparently going to do the move. He didn’t have any packing materials, and had 4 boxes, was really cranky. He was totally unprepared - didn’t have enough room in his truck (by A LOT), and so apparently a second mover was going to show up to get the rest. Who? We aren’t told. Another sub-contractor. So now my stuff is divided between two trucks being carried by a completely different company than the one I hired. When was that second truck going to show up? No one could say. He showed up late in the evening of the following day, by surprise, and packed until 11:30 pm.

Fast forward to delivery day. I’m working that day – so I start calling a few days beforehand to find out when they’re expected as I will arrange to have someone at the storage facility, and I am supposed to have a money order ready when they deliver. They’ve told me it will be more than what they quoted me – Can I get an amount? Nope. Can’t get anyone to return any emails. I finally get the salesman on the phone who sold me this lemon of a service, as I can see he’s passing my emails on to someone – who I am also now emailing – who also never responds, and the salesman says to me – “I’m just the salesman” (ie not my problem). He gives me the name of the owner Paul, so now I am dealing with him. Eventually two movers contact me the day before delivery and tell me I am to have two separate money orders ready payable to them (they’re not even pretending it’s Allways moving anymore). I am now the dispatcher as Allways seems to have abandoned the project.

Both truck drivers tell me they’re delivering first thing the next morning, so I mention to both of them that the other will be there at the same time so they might want to work that out between them – and I give them each others’ number. Mike, the crabby mover from earlier – starts sending crabby text messages to me about how he’s going first, and he’s going to charge me $150 an hour for the time he’s waiting, and that I should have told the other guy he had to wait. I’m reminding them that I am the customer, not the dispatcher, not Allways, and that they need to work it out with each other or work it out through Allways.

I send screen shots of the whole crabby Mike conversation to the owner who does – nothing. So I arrange for the storage place to stay open late and I text the owner to problem solve this - if the guy with the smaller load could deliver tonight, then cranky dude can have his 8:30 am-or-he’s-gonna-explode time slot. So we do this in the pouring rain late into the evening.

Next morning Cranky guy shows up at the storage place at 6:40 am to be first in line – if the second truck had been there I’m really not sure how that would have played out… My son was there to check off the delivery stuff and Mike refused to unload anything without prepayment (this is by the way, illegal). When my son told him that the stuff needs to come off the truck before he’s paid, Mike orders his guys back in the truck and they’re getting ready to drive away with my stuff when my son agrees and gives them the check. (I would have let them go – they had a full truck full of crap and they were on their way to another job). Any pretense of making sure that what went on the truck – came off – is thrown out the window. We have to take whatever they say is ours and we have no recourse.

This was an 8.5k move that now cost me 14k for this ‘service’.

This move was a sh**show from start to finish, no support from Allways – and subcontracted to a couple of random people, one of whom should not be doing this job. They have your stuff hostage. Apparently they can do anything at that point.

Move size: 3 Bedroom Home Service cost: $14000

The blatant disregard for belongings is shocking. I have moved cross country 4 times now, and have NEVER experienced the rudeness, unprofessionalism, or lack of preparation.

Our items were practically thrown from the truck they were picked up in, to another truck that would actually be completing the move.

Countless amounts of damaged boxes, unwrapped furniture resulting in major scratches, dents, damage. Not offered mattress bags, mattresses ripped/torn, and completely soaked and ruined from being left in the rain or snow when transferring trucks. Lamps snapped in half. BBQs destroyed. The issues are endless. And still waiting for a resolution....

Move size: 4 Bedroom Home Service cost: $5500

Steve at All-Ways Moving responded with a rough quote and follow up questions. I gave him the required information and awaited his response. After 6 days I emailed him again. He responded with more follow up questions. 2 days later no response. I called him and he treated me like I was inconveniencing him and that he had no idea who I was. He then informed me that there are 20-30 others "just like me" waiting for an end of June move, as if I was stupid to even inquire after his services. He then said he would get back to me soon, as he was on his way to his office. 8 hours later still no response from him.

I really wish Steve would have gotten back to me right away. When I contacted him he was able to the job, by the time he got back to me he was all booked up. When I said I had been waiting on him for over a week to reply he said defensively: “a quote is not a held reservation”.

I was really angered by how I was treated, as if I was an idiot and an inconvenience. I will not be working with All-Movers and I would not recommend their services to any other person.

Move size: 1 Bedroom Home Service cost: $1600